The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
NZD 55 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Free shuttle service
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Rooftop pool
Sun loungers
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Dressing area
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Room decor
Carpeted floor
Show more
Location
83 Symonds Street,
Auckland,
New Zealand,
1140,
Auckland Region
Map view
street view
83 Symonds Street,
Auckland,
New Zealand,
1140,
Auckland Region
City landmarks
Tower
SkyTower
1.4
km
Park
Auckland War Memorial Museum
1.5
km
Gallery
Auckland Art Gallery Toi o Tamaki
930 m
Square
Aotea Square
1.1
km
Auckland CentralNew Zealand
Queen Street
940 m
Park
Albert Park
930 m
Theatre
Aotea Centre
1.0
km
Public Building
Auckland Town Hall
900 m
Event hall
SKYCITY Auckland Convention Centre
1.3
km
Museum
New Zealand Maritime Museum
2.1
km
Stadium
Spark Arena
2.0
km
Mountain
Mount Eden
2.3
km
Square
Vulcan Lane
1.4
km
Shopping Area
Victoria Park Market
1.8
km
Viaduct Harbour Ave
Viaduct Harbour
2.7
km
Church
St Matthew-in-the-City Church
870 m
Library
Central City Library
890 m
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
890 m
Park Road
Auckland Domain
880 m
Park
Western Park
1.4
km
Church
St Patrick's Cathedral
1.6
km
Museum
Auckland Museum
1.3
km
Park
Domain Wintergardens
1.3
km
Level 3 130 Quay Street Waitemata Harbour
Britomart
1.9
km
Newmarket
2.1
km
Event hall
SKYCITY Auckland
1.3
km
Square
Takutai Square
1.8
km
Park
Myers Park
1.3
km
Nearby
Church
St. Paul's Church
570 m
Church
The Baptist Tabernacle
550 m
Restaurants
Number 5 Restaurant
210 m
5 City Road
Ken Yakitori Bar K'rd
220 m
89 Karangahape Road Central Auckland
Between Cafe & Eatery
230 m
82 Karangahape Road
Le Garde-manger
480 m
466 Queen Street 466 Queen Street
Columbus Coffee
310 m
100 Hospital Road Middlemore Hospital
TAMA eatery & bar
320 m
4 Upper Queen Street
Ah Ssak
600 m
472 Queen Street
Latitude 36
410 m
401 Queen Street
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
spacious rooms
friendly service
noisy mornings
limited dining options
7.6/10
Very good
Rooms
8.0
Location
7.4
Service
8.6
Dining
6.9
Guest reviews
7.6/10
based on 9 reviews
8.7
8.7/10 based on 3364 reviews
Frank
United Kingdom,
March
2024
7.8/10
The hotel exceeded my expectations with lovely room amenities and exceptional service. However, the location might not be suitable for everyone, and the dining experience was affected by the smoking area nearby.
Rooms
9.0
My room was just amazing, filled with lots of lovely extras.
Service
8.0
The service was top-notch, but there were occasional delays in response times.
Location
7.0
The access to the motorway was convenient, but the presence of cigarette smoke from the smoking area was off-putting.
Dining
8.0
The dining experience was excellent with a wide selection but may not be ideal for early morning departures.
Facilities
7.0
The facilities met my needs during the stay.
Michael
United Kingdom,
January
2024
8.4/10
The hotel offers clean, spacious rooms but had delays upon check-in and small bathrooms. The staff was warm and welcoming at all times despite some delays. The location is outstanding with great spa facilities, however, reluctant service in the dining area. Good value overall with some room for improvement.
Rooms
8.0
The rooms were clean, spacious, and super comfortable.
Service
9.0
The service was really excellent, extremely warm and welcoming.
Location
9.0
The location was outstanding with great spa facilities.
Dining
7.0
The dining was great, although some reluctance in serving drinks was noticed.
Facilities
9.0
The spa facilities were outstanding.
Francis
United Kingdom,
November
2023
7.4/10
The hotel had seriously spectacular rooms with 2 double beds, which was a lovely touch. The service was friendly and professional. The location was lovely with a few drawbacks. The dining experience could be improved. Overall, a comfortable stay with some highlights and room for enhancement.
Rooms
9.0
The rooms were seriously spectacular with 2 double beds, a lovely touch.
Service
8.0
The staff were friendly and professional, attending to requests promptly.
Location
7.0
The location was lovely, but had some drawbacks like noise from builders in the morning.
Dining
6.0
The dining experience was mixed, with friendly staff but room for improvement in the food options.
Facilities
7.0
The facilities were sufficient for a comfortable stay.
spacious rooms
noisy mornings
Ronald
United States,
October
2023
7.8/10
My stay at the hotel was pleasant overall. The rooms provided everything we needed, with comfy beds and a well-equipped bathroom, although being next to the service door wasn't ideal due to noise throughout the night. The staff were welcoming and helpful, addressing any issues promptly. The location, while a bit of a walk to the city center, offered access to some spa facilities. The dining options were limited, but the hotel had incredible facilities to enjoy.
Rooms
8.0
The rooms are very clean and comfortable with all necessary amenities.
Service
9.0
The staff were welcoming and very helpful during our stay.
Location
7.0
The location is good, although a bit far from the city center, with access to some spa facilities.
Dining
6.0
The dining experience had limited options of multiple cuisines.
Facilities
9.0
The hotel offers great facilities to enjoy during the stay.
Clean
Limited dining
William
United Kingdom,
October
2023
7.4/10
The hotel offers clean and tidy rooms with additional bar/kitchenette area but could be in a unisex area. The service is extremely accommodating and helpful towards guests with special needs. The location is great, with some noise issues and limited dining options nearby. The dining experience is decent with a variety of food choices at different prices. Overall, a good stay with a few drawbacks.
Rooms
7.0
The rooms were clean and tidy, offering a bar/kitchenette area and a good living room space.
Service
9.0
The staff was considerate and extremely helpful, especially towards guests with special requirements.
Location
6.0
The location is convenient with access to hot pools but can be noisy on weekends and lacks nearby dining options.
Dining
7.0
The dining experience is varied with different price options, but the breakfast was just okay.
Facilities
8.0
The facilities provided are excellent and well-maintained.
Julia
United Kingdom,
August
2023
7.8/10
The hotel offered a nice stay despite some room issues, outstanding service, and a lovely location in the heart of Auckland. The dining experience was a bit pricey for what was provided.
Rooms
7.0
The room, although one of the cheaper options, was decently sized and located on level 4. However, it was showing signs of age and was prepared for two people only despite prior arrangements for a third.
Service
9.0
The service was exceptional from various staff members, including Lucy and the team in the restaurant. They were kind and accommodating, particularly to my child, enhancing the overall experience.
Location
8.0
The hotel's location was ideal, within walking distance of everything Auckland has to offer. The heated pool and spa were great amenities to enjoy during the stay.
Dining
7.0
The dining experience was decent, but the prices were slightly elevated compared to the quality provided. It was a good option, albeit not exceptional.
Facilities
8.0
The hotel had excellent facilities, including a heated pool and spa, adding value to the overall stay.
Great service
Aging rooms
Jean
United States,
August
2023
8.2/10
Staying on level 9, the rooms are furnished with quality pieces and laced with small touches that make stays away from home all the more bearable. However, my room looked straight out onto a busy construction site, offering no view.
Rooms
8.0
The rooms are really clean and nicely set up.
Service
7.0
The service from Lucy and her team in the restaurant and kitchen was lovely and always so attentive. They could improve their knowledge of cocktails and presentation.
Location
9.0
The location is good for visiting Newmarket or Ponsonby, with lovely and quiet surroundings. The free shuttle service down to the bottom of Queen St is convenient and it only takes 20 minutes to walk back from town.
Dining
8.0
The dining experience blew me away, especially in the dining room. However, it may not have been as good as usual due to current circumstances. The freshest fish was the highlight.
Facilities
9.0
Facilities are great and well-maintained.
Rod
United States,
July
2023
7.8/10
The hotel offers spacious and super clean rooms with everything provided, including coffee pods and teas. While the rooms may look a little dated and possibly need a refresh, the bed is extremely comfortable, providing a great night's sleep.
Rooms
8.0
The rooms were spacious and the bed extremely comfortable.
Service
9.0
The staff was great at every point, from room service to housekeeping, making the stay enjoyable.
Location
7.0
The location is convenient with plenty of transport options nearby, although a bit far from certain attractions like Spark Arena.
Dining
7.0
The dining experience was lovely and relaxed, with friendly and professional wait staff.
Facilities
The facilities provide everything needed for a comfortable stay, enhancing the overall experience.
Roderick
United Kingdom,
July
2023
7.6/10
The hotel was beautiful and very quiet, offering clean and comfortable rooms, but the housekeeping service was inconsistent with three consecutive days of no service. The staff were amazing, helpful, and very friendly. The location was further out than expected, but a shuttle service made it convenient to reach the city center. The dining experience was a little disappointing compared to past visits. Overall, a serene stay with top-notch service.
Rooms
8.0
The rooms were comfortable and clean, although the service wasn't provided on three consecutive days.
Service
9.0
The staff were amazing, all very helpful and friendly.
Location
7.0
The location was further out of town than anticipated but a regular shuttle service made it convenient to access the city.
Dining
6.0
The dining experience was a little disappointing compared to past experiences.
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